May 26, 2021


In collaboration with a number of US insurance companies, the Angus Reid Group (ARG) undertook two online surveys (March 8-12, 2021; April 13- 16, 2021) to help gauge the current environment and trends related to the insurance sector. The sample targeted American insurance policy holders (respectively, 1,014 in March, 852 in April) and was balanced on age, gender and region.


Overall, the findings indicate some subtle but notable shifts in consumer activities and related behaviors concerning insurance priorities, research and decision making. While the convenience of being able to access services, order products and fulfill certain needs and responsibilities online has proven largely positive, live interactions with insurance representatives are still preferred.