Implications of COVID-19 on the Insurance Sector

Online investment is the key to supporting consumers in a time of crisis and beyond

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In collaboration with a number of US
insurance companies, the Angus Reid
Group (ARG) undertook two online
surveys (March 8-12, 2021; April 13-
16, 2021) to help gauge the current
environment and trends related to the
insurance sector. The sample targeted
American insurance policy holders
(respectively, 1,014 in March, 852 in
April) and was balanced on age, gender
and region.


Overall, the findings indicate some subtle but notable shifts in consumer activities and related behaviors concerning insurance priorities, research and decision making. While the convenience of being able to access services, order products and fulfill certain needs and responsibilities online has proven largely positive, live interactions with insurance representatives are still preferred.

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